Acumatica Review 2023: Features, Pros And Cons (2023)

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What Is Acumatica?

Acumatica is a flexible and fully customizablecloud ERP softwaredesigned to help businesses of all sizes manage their operations in a streamlined and efficient manner. Its modular architecture allows businesses to choose the specific modules that meet their requirements and then scale as they grow and their needs change over time.

Acumatica provides role-based views and dashboards for business, finance, IT, operations, and sales and marketing leads. This enables users to create their own customized dashboard views and get work done quickly without having to switch between different modules constantly. Acumatica features as the best role-based ERP system in our list of thebest ERP systemsof 2023.

Acumatica does not disclose its pricing publicly—likely because the pricing depends upon your unique needs such as modules required, number of users, technical support, etc. You’ll need to contact the sales team to get a customized quote.

What Sets Acumatica Apart

Acumatica’s modular architecture sets it apart from most other ERP software available on the market. This setup allows businesses to choose the specific modules they need while licensing so that they are paying only for features they are actually using.


If you are seriously considering Acumatica ERP as an option, here are some pros for you to consider:

  • Modular architecture:Acumatica has a flexible and modular architecture, allowing businesses to sign up only for what they need and add modules as their needs change over time. This ensures the team is not overwhelmed with too many features during implementation.
  • Five industry-specific editions:There cannot really be a one-size-fits-all ERP solution. Hence, Acumatica has five different editions—General Business, Distribution, Manufacturing, Retail-Commerce and Construction—to meet specific industry requirements.
  • Robust APIs for rapid integration:Acumatica boasts of robust APIs that enable rapid integration with your existing tools.
  • Supports remote and in-field collaboration:Acumatica real-time reporting allows remote and in-field workers to stay updated on key business metrics. Its mobile apps further ensure collaboration and connectivity at all times.


No software can meet all the requirements of all businesses. Here are some disadvantages for you to consider as well:

  • Nontransparent plans and pricing:Acumatica does not make its pricing plans available publicly, so it is difficult to estimate costs. Also, it doesn’t sell its software directly, but only through a network of value-added resellers.
  • Supports limited industries:Acumatica has limited industry-specific functionality in certain areas such as healthcare or education. It has five editions catering to General Business, Distribution, Manufacturing, Retail-Commerce and Construction.
  • Can get expensive:If you need lots of features that are not part of the standard offering, the price can add up quickly.
  • Cloud-only ERP:Acumatica is a cloud-only ERP, no on-premises deployment is available.

Acumatica Core Features

As mentioned above, Acumatica provides powerful tools that help businesses manage their resource planning needs. Let’s break down three ways that businesses can utilize this software.

Financial Management

Acumatica cloud ERP provides businesses with a comprehensive set of tools to streamline financial operations, automate accounting processes and generate financial reports. It provides real-time visibility into financial performance, which makes it easier to make informed decisions based on accurate and up-to-date financial data.

Inventory Management

Acumatica’s inventory management features provide businesses with a range of tools to effectively manage their inventory and streamline operations. Real-time inventory tracking and forecasting allows businesses to optimize inventory levels, reduce stockouts and minimize excessive inventory costs.

Commerce Connectors

Acumatica’s commerce connector features provide businesses the ability to integrate with popular e-commerce platforms such as Magento, Shopify and BigCommerce. The connectors are easy to set up and use, and support a range of e-commerce-specific functions such as order management, inventory synchronization, shipping and tax calculation.

Acumatica Pricing and Plans

Acumatica does not make its pricing available publicly. The rate depends upon your industry, business size, business functions, technical support required and deployment options. You need to share your business details via a webform to request tailored pricing. However, Acumatica does promise its clients no hidden fees, growth-friendly pricing and unlimited users.

When you reach out, the sales team typically responds within one to two business days with the next steps and an estimated minimum pricing. In our research, we determined that the Retail-Commerce edition could cost a minimum of $17,400 (USD) per year (up to five users) to $27,600 (USD) per year (unlimited users) plus first-year implementation services.

Acumatica ERP Setup and Customization

According to Acumatica reviews, the ERP is easy to set up, has an intuitive user interface and is fully customizable to your specific needs. Its role-based views ensure that users can set up their own dashboards and work efficiently.

Depending upon business size, you can also go for Acumatica FastTrack Deployment designed for mid-market growth businesses. It provides a tested and robust framework for successful deployment. When you sign up for the FastTrack Deployment, Acumatica claims to get your system live in 90 days or less.

If you prefer to set things up yourself, check out our guide toERP implementationfor some helpful tips.

Acumatica ERP Ease of Use

Acumatica reviews put the ERP as one of the most intuitive and easy-to-use software options. As the platform relies heavily on user roles for navigation, each user sees their own dashboards—generated according to their permissions and tasks—on launching the app. This decreases the clutter on the user’s dashboard and makes it easier to work.

Acumatica ERP Security

Data security is always a concern for any ERP system due to the quality and quantity of business-critical data stored. Having this data on the cloud can raise further security concerns. Acumatica cloud ERP addresses these concerns by using role-based access control, data encryption, multifactor authentication and real-time threat monitoring.

It regularly updates its software with security patches and bug fixes, ensuring the system remains secure and up to date with the latest security standards.

Acumatica ERP Customer Service and Support

Acumatica provides a range of support services to help businesses get the most out of their cloud ERP solution. The company offers technical support through phone, email and live chat, as well as a customer portal that provides access to product documentation, a knowledge base and a community forum where users can ask and answer questions. Though some Acumatica reviews have raised concern about its current small community size.

In addition to technical support, Acumatica offers customer success management, which provides ongoing support and guidance to ensure that customers are getting the most value from their ERP solution. The company also provides training through various channels including online courses, instructor-led training and self-paced training as well as user certification programs.

Acumatica ERP Additional features

The Acumatica Cloud xRP Platform is a flexible and scalable cloud-based platform that enables businesses to build custom applications and extend the functionality of Acumatica Cloud ERP. The platform provides a range of development tools, including an application framework, a customization engine and a business logic engine, allowing businesses to create custom applications that integrate seamlessly with Acumatica ERP.

Acumatica Alternatives and How They Compare

Acumatica ERPKatana Manufacturing ERPSYSPRO ERPMicrosoft Dynamic 365 ERP
RatingAcumatica Review 2023: Features, Pros And Cons (1)Acumatica Review 2023: Features, Pros And Cons (2)Acumatica Review 2023: Features, Pros And Cons (3)Acumatica Review 2023: Features, Pros And Cons (4)
Starting PriceContact for quote$99 per user per month, billed annuallyContact for quote$70 per user per month
Free TrialNot available14 daysNot available30 days
DeploymentCloud-based onlyCloud; on-premisesCloud; on-premisesCloud; on-premises
Warehouse ManagementYesYesYesYes
Supply Chain ManagementAvailable as add-onYesYesYes
HR FunctionalityAvailable as add-onNoNoYes
CRMYesAvailable as add-onYesNo
AccountingYesAvailable as add-onYesYes
Read Reviews-Read Katana ReviewRead SYSPRO ReviewRead Microsoft Dynamics 365 ERP Review

Acumatica ERP vs. Katana ERP

Katana is an ERP dedicated to manufacturing businesses. Acumatica ERP caters to multiple industries such as manufacturing, construction, retail, etc. Katana ERP is available both on cloud and on premises whereas Acumatica is a cloud-only ERP.

Both software offer modules for inventory management, warehouse management, reporting and analytics, and forecasting. Acumatica has built-in modules for accounting, CRM and financial management, which are not natively available in Katana.

Acumatica vs. SYSPRO ERP

SYSPRO is available as both cloud and on-prem deployment. It is also cheaper than Acumatica ERP. The two are comparable when it comes to manufacturing ERP, but if you operate in other industries, you might want to compare your business needs with the features offered by Acumatica and SYSPRO more closely. Acumatica has more modules such as financial management and CRM for core ERP functions.

Acumatica vs. Microsoft Dynamics 365 ERP

Acumatica is a cloud-only ERP whereas Microsoft Dynamics 365 ERP is available both on-prem and on cloud. Acumatica is more expensive than Microsoft Dynamics 365 ERP, but offers more customization using industry-specific tools. Acumatica also has flexible licensing options that ensure you only pay for what you use. Acumatica has a robust CRM module, which is absent in Microsoft Dynamics 365 ERP.

Who Is Acumatica ERP Best For?

Acumatica ERP is best for mid- to large-scale businesses operating in distribution, manufacturing, retail-commerce or construction industries. With its future-proof xRP platform, Acumatica has businesses covered even if they grow rapidly or scale up operations or diversify.

Frequently Asked Questions (FAQs)

Is Acumatica easy to learn?

Yes, Acumatica ERP is easy to learn due to its intuitive and neatly organized interface. The dashboards are created for each user according to their roles and permissions. This ensures that each user sees only what they are concerned with; there is no clutter.

What does Acumatica ERP do?

Acumatica ERP is a cloud-based enterprise resource planning software that manages all the core functions of your business. It has modules for financial management, inventory management, CRM, warehouse management and supply chain management. It integrates well with other software that you already use seamlessly.

Who uses Acumatica ERP?

Acumatica ERP can be used by small, midsized as well as large businesses to manage their core business functions. Acumatica ERP has five editions with industry-specific tools—General Business, Distribution, Retail-Commerce, Manufacturing and Construction.

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